data.pendo.io: How Pendo Tracks Your App Behavior

Pendo’s tracker, data.pendo.io, monitors how you use apps and websites, collecting detailed data on your interactions. This invasive tracking builds profiles of your behavior for companies. Here’s what it does and how to stop it.

What Is data.pendo.io?

Pendo is a tool companies use to analyze user behavior in their apps or sites. While it’s marketed as a way to understand usage, it gathers extensive personal data about you. As Privacy Auditors, we’re concerned about how much it invades your personal space.

Data It Collects

When you’re on a site or app using Pendo, it grabs:

• IP Address: Tracks your location via your internet connection.
• Click Events: Logs every tap or click with precise timing.
• Page Views: Records every screen or page you visit.
• Session Duration: Measures how long you’re active.
• User ID: Links your actions to a unique tracking code.
• Browser Type: Identifies your browser, like Chrome 122.0.
• Device Type: Notes if you’re on a phone or laptop.
• Operating System: Captures your OS, like Android 13.

This data paints a clear picture of how you behave online or in apps.

Who Gets Your Data?

Pendo shares your info with:

• Product Team: The company using Pendo gets detailed reports on your actions.
• Third-Party Service Provider: Data storage or processing partners access it.
• Government Entity: If legally required, though no public transparency report is available.

How to Protect Yourself

At Privacy Auditors, we want to keep your data safe. Here’s how to block Pendo:

• Install Tracker Blockers: Use Privacy Auditor’s paid service to stop data.pendo.io scripts.
• Use a VPN: Mask your IP with a VPN like Mullvad.
• Switch to Privacy Browsers: Try Firefox with tracking protection or Tor Browser.
• Disable JavaScript: Stop scripts with browser settings or NoScript, though some apps may break.

Layer these protections to minimize tracking risks.

Sources

• Pendo Privacy Policy: https://www.pendo.io/legal/privacy-policy/
• Pendo Data Processing: https://www.pendo.io/legal/data-processing-addendum/

This is a legal disclaimer. All information is provided for educational purposes only.